Privacy Policy for Workwalaa

Conecxia Enterprises LLP (“Workwalaa”, “we”, “our”, “us”) operates the Workwalaa Worker App and Workwalaa Client App (together, the “Apps”) as technology enabled platforms to facilitate connections between workers, candidates, employers, contractors, and clients.

This Privacy Policy explains how we collect, use, process, store, share, and protect personal data when you access or use our Apps, website, or services (collectively, the “Services”).

By downloading, accessing, or using the Services, you consent to the practices described in this Privacy Policy.

1. Applicability & Legal Framework

This Privacy Policy is framed in accordance with:

• The Information Technology Act, 2000
• The Information Technology (SPDI) Rules, 2011
• The Digital Personal Data Protection Act, 2023 (DPDP Act)

Capitalized terms not defined here shall have the same meaning as in the Workwalaa Terms & Conditions.

2. Roles Under Data Protection Law

• Workwalaa acts as a Data Fiduciary.
• Users (Workers, Candidates, Employers, Clients) act as Data Principals.
• Once personal data is shared with an Employer or Client, such Employer or Client becomes an independent Data Fiduciary for that data.

Workwalaa is not responsible or liable for how Employers or Clients store, use, or process personal data after it is shared.

3. Information We Collect

a. Personal Information

• Name
• Mobile number
• Email address
• Gender
• Date of birth
• Aadhaar / PAN (where voluntarily provided for KYC or compliance)

b. Employment & Professional Information

• Skills, resumes, qualifications
• Work history and experience
• References
• Ratings, reviews, job preferences

c. Verification Data (Premium Services Only)

For Premium Employers/Clients, and only with user consent, we may process:

• Education verification data
• Prior employment verification data

⚠️ Important Disclaimer: Verification outcomes are informational only, based on documents or data provided, and do not constitute legal, criminal, or conclusive verification. Workwalaa does not guarantee accuracy or completeness of verification results. Final verification responsibility always rests with the Employer.

d. Location Data

• Approximate or real time location during app usage (for matching and service facilitation)

e. Device & Technical Data

• IP address
• Device model
• Operating system
• App version
• Diagnostic and crash logs

f. Media Uploads

• Profile photos
• Identity documents
• Certificates
• Work samples

g. Financial Information

• Bank account details
• UPI ID
• Transaction records related to service fees, payouts, or wallet usage

4. Purpose of Data Processing

We process personal data for:

• Providing and operating the Services
• Matching candidates/workers with employers/clients
• Facilitating communication between users
• Processing payments, service fees, and payouts
• Conducting premium screening services (where opted)
• Platform security, fraud prevention, and risk management
• Analytics, research, and service improvement
• Legal compliance and dispute resolution
• Marketing and service related communications

5. Legal Basis for Processing

Personal data is processed based on:

• User consent
• Contractual necessity
• Legal obligations
• Legitimate business interests permitted by law

6. Automated Processing & Algorithms

Workwalaa may use automated systems, algorithms, or technology based tools to:

• Match candidates with opportunities
• Rank or recommend profiles
• Improve platform efficiency

Such systems assist decision making but do not guarantee outcomes.

7. Information Sharing & Disclosure

We may share personal data with:

• Employers or Clients for recruitment or work facilitation
• Contractors for project coordination
• Third party service providers (payment gateways, analytics, communication tools)
• Government authorities, regulators, or law enforcement when required by law

Once data is shared with Employers or Clients, Workwalaa has no control or responsibility over further processing.

8. Employer Data Misuse

Employers or Clients who misuse candidate or worker data may be subject to:

• Account suspension
• Termination of access
• Permanent blacklisting from the platform

Such actions are at Workwalaa’s sole discretion.

9. Third Party Services

We use third party services including but not limited to:

• Google Play Services
• Firebase (analytics, notifications)
• WhatsApp API
• SMS gateway providers
• Payment gateways (e.g., Razorpay)

These providers operate under their own privacy policies.

10. Cross Border Data Transfer

Some third party service providers may store or process data on servers located outside India. Such transfers are carried out in compliance with applicable data protection laws and safeguards.

11. Data Retention

• Personal data is retained only as long as necessary for the purposes stated.
• Certain data may be retained for legal, regulatory, accounting, or security obligations.
• Data may be anonymized instead of deleted where permitted by law.

12. Data Security

We implement reasonable security measures including:

• Encryption
• Access controls
• Restricted internal permissions

However, no system is completely secure, and absolute security cannot be guaranteed.

13. User Rights (Data Principal Rights)

Subject to applicable law, users have the right to:

• Access personal data
• Request correction or updates
• Request deletion (subject to lawful retention)
• Withdraw consent
• Raise grievances regarding data usage

Requests can be made using the contact details below.

14. Marketing Communications

Users may receive service-related or promotional communications. You may opt out of promotional messages at any time through available communication controls.

15. Children’s Privacy

• Services are intended only for users aged 18 years and above.
• We do not knowingly collect data from minors.
• Any such data discovered will be deleted promptly.

16. Grievance Redressal Officer

As required under Indian law:

Grievance Officer
Conecxia Enterprises LLP
📧 info@workwalaa.com

We aim to respond within the timelines prescribed by law.

17. Enterprise & Custom Agreements

For enterprise clients, corporate employers, or strategic partners, this Privacy Policy may be supplemented or modified by separate written agreements. In case of any conflict, the terms of such agreements shall prevail to the extent applicable.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted with a revised effective date. Continued use of the Services constitutes acceptance.

19. Contact Information

📧 info@workwalaa.com
Conecxia Enterprises LLP
Kerala, India